Case studies
What changed, and by how much
Every case study here includes the number that mattered to the customer, including where the improvement was smaller than we hoped.
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Vantage BPO Contact centres
Lifting outbound connect rate by four points across six markets
A 600-seat outbound operation was losing answered calls to CLI stripping. Moving to verified premium routing recovered four points of connect rate.
- 4.1pt
- Connect rate increase
- 11%
- Lower cost per connected minute
- 6
- Markets migrated
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Kestrel Payments Financial services
Containing an overnight IRSF loop in four minutes
A compromised test credential began dialling premium-rate ranges at 02:00. Baseline monitoring caught it before it became a five-figure invoice.
- 4min
- Time to containment
- £400
- Actual exposure
- 99%
- Loss avoided
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Aperture Cloud Software & SaaS
Eleven new markets in six weeks, on one contract
A communications platform needed to follow its customers into eleven countries without signing eleven carrier agreements.
- 11
- Markets launched
- 6 weeks
- End to end
- 1
- Carrier contract
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