Category
Engineering
How the platform is built and why.
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Engineering
Why answer-seizure ratio lies to you
ASR is the first number everyone looks at and the easiest one to game. Here is what it hides, and which metrics actually predict a good call.
Glovox Telecom 2 min read -
Engineering
Designing webhooks that survive your outage
At-least-once delivery means your handler will see duplicates. Here is the contract we publish, and what it asks of the receiving end.
Glovox Telecom 1 min read
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Roughly monthly. Engineering write-ups and fraud analysis, not product announcements.